These general terms and conditions (hereinafter referred to as GTC) regulate the legal relationship between REDEKER AESTHETICS and customers (hereinafter “patients”) who book an appointment and/or use the services offered.

These terms and conditions and the medical information on the website are not a substitute for advice and/or treatment by a medical specialist.

REDEKER AESTHETICS provides minimally invasive as well as surgical plastic-, aesthetic-, and reconstructive treatments as a service (hereinafter "treatment"). Insofar as required by law, the treatments are personally carried out by a medical specialist or under their supervision and responsibility. The duration of the treatment depends on the individual needs of the patient – which remains at our discretion – and is carried out in accordance to good medical practice ("lege artis").

Our purely aesthetic services are excluded from cost coverage by health insurance companies. These services are self-pay services.

The treatment eligibility assessment (“medical indication”) is carried out by the responsible medical specialist during the consultation. Immediately before the treatment, the indication and the ability to perform the treatment are checked again.

REDEKER AESTHETICS does not perform purely aesthetic treatments on underage patients (minors). Treatment of minors is only possible in exceptional cases (e.g., when correcting a congenital malformation), after the written consent of a legal representative (parent) has been obtained. We recommend that a legal representative be present at all appointments.

Appointments can be booked by phone, in person at our practice in Cham, in writing (letter or email), or on our website.

Booked appointments are binding. If patients are not able to keep a booked appointment, we ask patients to cancel at least 48 hours in advance by telephone or in writing (letter or email). Over the weekend within 72 hours. If the cancellation is late or not made at all, the booked treatment or at least CHF 150 can be charged at our discretion. This also applies to free consultations.

If we must reschedule an appointment, we will offer patients an alternative appointment and the treatment will continue. Appointments can be rescheduled at any time and as often as necessary. There is no entitlement to compensation of any kind if a binding appointment cannot take place or cannot take place at the agreed time.

The treatment costs vary depending on the complexity of the individual treatment. The prices indicated on the website are average values. An individual price estimate is usually given to patients at the end of the consultation. The treatment price is specified in the treatment contract and are binding. In addition, costs for external service providers (service costs from external affiliated clinics, anaesthesia, hotel services, etc.) may be incurred. These are then based on the terms and conditions of the individual external service provider and depend, for example, on the duration of the surgery or on the length of stay. Treatment costs that have been announced in a different way (verbally, in brochures or on the website) do not constitute a binding offer.

Invoices for treatments are to be paid within 10 working days of the invoice date. If the fees are not paid on time, penalty interest and other costs may be incurred. Open claims and debt enforcement can be passed on to third parties.

When reserving a surgical treatment, 10% must be paid immediately as a reservation fee. Once this amount is deposited, the surgery is considered booked. The remaining 90% of the surgery amount must be paid no later than 10 working days before the treatment date.

If the surgery is rescheduled up to 10 working days before the surgery, the 10% reservation fee will be transferred to the new surgery date. In the case of a rescheduling less than 10 working days before the surgery, it is unfortunately not always possible to transfer or refund the reservation fee, since preparations and costs for the surgery have already been made.

If the surgery is cancelled without rescheduling, the reservation fee can unfortunately not be refunded under any circumstances.

It is not possible to transfer or offset the reservation fee against other services.

All treatments at REDEKER AESTHETICS are carried out professionally and lege artis. Further warranties and guarantees, also regarding compatibility and success of treatment methods and products used, are not given. This applies especially to the aesthetic outcome, as this very individual / patient-related, even with most careful performance of the treatment. Complications and side effects can occur during treatments, which can affect the treatment outcome.

There are no claims such as warranty rights (correction, etc.) if the treatment does not lead to the desired functional or aesthetic result or does not correspond to the patient's expectations.

If treatments do not go according to the patient's wishes or have not led to the desired result, we ask patients to inform us in writing of these deficiencies as soon as possible, but no later than 3 working days after patients have been able to identify the defects, otherwise all warranty rights are excluded. We will then work together to find a suitable solution.

In the case of a corrective treatment (insofar as this is deemed necessary by the responsible medical specialist), the medical- and / or surgical treatment fees are waived. Material- and external service costs incurred (e.g., hotel accommodation, costs of an external affiliated clinic, external anaesthesia), are to be borne proportionally by the patient.

Corrections for treatments with botulinum toxin and fillers are possible within 2 weeks free of charge at our discretion. Further follow-up treatments are to be fully charged.

The medical specialist’s instructions must be strictly followed. This also includes pre- and post-treatment instructions. Otherwise, any right to corrections or follow-up treatment expires. REDEKER AESTHETICS reserves the right not to treat or to stop a treatment if a patient refuses to follow the instructions.

The liability of REDEKER AESTHETICS and any third-party agents involved in the treatment is limited to gross negligence and intentional acts. The above limitations of liability do not apply in the case of culpable injury to life, body, and health and in the case of fraudulently concealed treatment defects. In the event of a breach of essential contractual obligations, any claims for damages are limited to typical and foreseeable damages.

Claims for damages against REDEKER AESTHETICS expire three months after the contractually agreed termination of the treatment if the claims are not asserted within this period.

REDEKER AESTHETICS cannot be held liable for damage caused by incorrect information and/or the omission of essential information by patients.

In the case of external medical service providers, there exists a separate legal relationship between patients and these external medical service providers for services in in- and outpatient facilities that go beyond the medical services provided by us. REDEKER AESTHETICS is not responsible and not directly liable for any breaches of duty regarding the services of the external service providers towards patients.

Patients are obliged to act in accordance with the principle of good faith and in particular

• provide truthful information about their person, their health and their physical condition;

• provide us with their correct contact information;

• be solvent when booking our services;

• Promptly notify us of any insolvency occurring during treatment;

• to follow our instructions when undergoing our treatments (in particular our pre- and post-treatment instructions);

• only provide us with information and documents that patients are entitled to and that may be shared with us.

If these obligations are violated, we are entitled to refuse to treat the patient. Patients also agree to bear any costs being incurred because of this violation.

To carry out our medical- and surgical treatments, REDEKER AESTHETICS is dependent on processing patient data, which may be subject to patient data protection laws (Art. 321 StGB). Patient data are always treated confidentially and are only used and processed within the framework of the applicable data protection laws.

The patients expressly release the medical- and supporting staff of REDEKER AESTHETICS, insofar as they are subject to professional secrecy, from professional secrecy regarding all information and documents that patients make available to REDEKER AESTHETICS, insofar as these are used for diagnostics, treatment, or aftercare, or required for invoicing and payment processing.

Patients agree that

• REDEKER AESTHETICS can provide the debt enforcement office with the information required for the debt enforcement in the event of a sustained default in payment and

• REDEKER AESTHETICS can provide the competent court with the necessary information for enforcing the claim value of the contract.

Should a provision of these GTC or appendices to the GTC be or become invalid, this shall not affect the validity of the rest of the GTC.

REDEKER AESTHETICS reserves the right to change these GTC at any time. For signed contracts between REDEKER AESTHETICS and patients, the version valid at the time of signing applies.

The place of jurisdiction is in Zug. Swiss law applies.

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These General Terms and Conditions are valid from December 1st, 2022.

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